Known Issues
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Certain Android devices may experience crashes
Some players using the Samsung Galaxy S24 family of devices (including the S24 Ultra, S24+, S24), as well as other devices featuring the new...
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RESOLVED: April 3rd: Error Retrieving Data: ProfileDoesNotExist
Agents, Our backend platform PlayFab is experiencing a partial outage which is preventing some users from accessing our game. Our team ...
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I can't enter the game on iOS 16!
What is the issue? We've received reports from some iOS players that they are unable to load the app after updating to iOS 16.0. Is the...
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July 28th: I'm receiving an Error Retrieving Data message!
What's the issue? Some players are reporting an error message when they try to load up the game (see below).Who is affected? At present, onl...
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Unable to Authenticate error message
What's the issue? Some players are reported Unable to Authenticate error messages when they try to load the game (see below).Who is affected...
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My progress rolled back. What's going on?
What's the issue? Some Agents, particularly those using iOS, have reported progress rollbacks. This is especially common after a game crash....
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Trouble syncing to Game Center
Update: This issue should now be patched. Make sure your version of AdVenture Ages is completely up to date. If you're continuing to experie...
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My game keeps crashing!
If your game is routinely crashing, especially when you open Capsules or Rank up, your device may not be compatible with the current version...
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Sound is off, but I can still hear a splat or punching noise in my game!
It's come to our attention that a pesky ad is circulating and causing lingering sound effects in our game. Some have described the noise to ...
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My app icon looks like AdVenture Communist!
Greetings Agents, It's come to our attention that some player's app icons are showing the wrong image (AdVenture Communist)! Our team is inv...
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I can't do anything at all in the game!
Greetings Agents! You want to get started on this time travel journey, but your game looks empty like this: Not to worry, HQ is investigatin...
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I spy a spelling or translation error!
AdVenture Ages is currently available in 10 glorious languages: English, French, German, Italian, Spanish, Portuguese, Turkish, Japanese, Ko...
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My 'Collect Resource' mission isn't tracking!
Agents, collecting resources is key to ranking up! If you come across a mission to collect triple digit resources (GGG, for example), progre...
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