Greetings Agents,

We’re aware of an issue affecting reward delivery for some players after watching ads. In certain cases, rewards may not be granted correctly even after an ad completes.

Our team is actively investigating the issue alongside one of our advertising partners, and we’re working to resolve it as quickly as possible.

We understand how frustrating this is, especially when it impacts progression and earned rewards, and we appreciate everyone who has reported examples to help us track it down.