Gems can be purchased through the "Shop" section and are available in 160, 500, 1200, 2500, 6500, and 14,000 increments. Here is what you need to do:
  • Scroll down to the "Time Gem Packs" section of your Shop.
  • Choose which Gem package you'd like to purchase.
  • Complete the purchase flow prompts (will vary subject to device/platform).
A reminder: Agents will need to have an active App Store or Google Play (depending on device type) account set up with your device. This will automatically charge whatever billing option you have set up with your account.