Hi, how can we help you?

My game keeps crashing!

I spy a spelling or translation error!

My 'Collect Resource' mission isn't tracking!

General Troubleshooting

Event FAQ & Troubleshooting

Loading Issues

Ad Boosts 101

My ads aren't working!

An ad redirected me to the Google Play or App Store.

How do I access Events?

Events Spec Ops Missions

Will my Event progress carry forward?

What's the deal with Gems (and where can I get more)?

What's the deal with Free Capsules?

What's the deal with all these Time Warps?

How do I review my order history?

I made a purchase, but didn't receive the items!

Can I get a refund?

What are industry costs?

What are missions?

What is the Buy Multiplier?

How can I hard reset my game?

How do I save my progress?

How do I transfer my game to a new device?

Contact Support

Request to delete account and associated data

Request to delete user data

Where can I view the Terms of Use?

Community Guidelines

Where can I view the Fan Content Policy?