We are aware of an issue preventing some players from collecting previous event rewards and accessing the newest event. A fix has already been prepared, and version 9.25.0, which includes the fix, is expected to be available next week.

Unfortunately, there is no workaround available at this time. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

Please check back soon for the 9.25.0 update.