Hi, how can we help you?

Cloud Save FAQs

What's happening with the PS4 version of AdCap?

Steam Updates FAQ

I can't enter the game on iOS 16!

I want to report a bug! What do you need from me?

My Event timers are strange or showing 8h 88m!

Why is my Steam resolution wonky?

I'm having trouble purchasing Gold on Steam!

Mars is locked, but I've already unlocked it!

General Troubleshooting

Event FAQ and Troubleshooting

Loading Issues

An ad redirected me to the Google Play or App Store.

Why aren't my ads working?

I saw an inappropriate ad!

I spy a cheater!

My Event keeps crashing!

I didn't receive my Event rewards!

What is a Support Code?

What can I do with Gold?

What can I do with MegaBucks?

How do I review my order history?

I made a purchase, but didn't receive the items!

Can I get a refund for my purchase?

I completed a Free Gold Offer, but didn't get the Gold!

My Free Gold Offer is pending. What do I do?

How do I get Free Gold?

How do I save my progress?

Can I move my game to a new device?

I've lost my progress! What do I do?

How do I leave an Event or switch planets?

How do I turn off the sound?

How do Multipliers work?

In-Game Support

Social Media