Ad troubles could include:
  • ads that are not loading or ads that are freezing midway through;
  • ads that crash the game;
  • receiving an error message before or after an ad plays.
If you are experiencing issues with your Ads, our top-notch Support Team recommends:
  1. Make sure you have a strong connection to the internet (Wi-Fi is recommended).
  2. Make sure your game and OS are fully up to date.
  3. Ensure you don't have too many apps running in the background.
  4. Check to see if there are any privacy settings or settings on your device that restrict you from viewing ads.
  5. Check that your internet provider / region does not restrict ads, or your modem / provider doesn't throttle ads or ad content.
  6. If you have a VPN installed, turn it off.
  7. If you've altered your time zone or location in your device's settings, set this back to AUTO.
  8. Wait 30-60 seconds after launching the app before you view an ad. This helps make sure all assets and game data have loaded properly.
If the issue is stubborn and persists beyond these steps, please let the team know your device make, model, and OS version so we can investigate issue further!