Are you experiencing issues with your game? Our general troubleshooting can help crashes, lags, ad issues, missing purchases or Event rewards, troubles moving to the next season, and more.

Android

- Make sure your game version is fully updated.
- Make sure you have the latest version of Android available for your device (Android 7.0 or higher required).
- Close and reopen the app.
- Close all apps running in the background.
- Reset your current internet connection.
- Switch to a strong Wi-Fi connection.
- Clear Vacation Tycoon's cache following these steps: device Settings > Apps > Vacation Tycoon > Storage > Clear Cache.
- Disconnect from any VPNs.

Ad Issues:
After attempting the above troubleshooting:
- Try disabling interest-based ads in your device's settings. You can opt-out of interest-based ads following these steps: Google settings > ads > opt OUT of interest-based ads.
- Disable any active ad-blocking software.

iOS

- Make sure your game version is fully updated.
- Make sure you have the latest version of iOS available for your device.
- Close and reopen the app.
- Close all apps running in the background.
- Reset your current internet connection.
- Switch to a strong Wi-Fi connection.
- Force close Vacation Tycoon by following these steps: Double tap the home button or swipe up from the bottom of the screen to bring up your recently used apps, then swipe up on Vacation Tycoon to close it.
- Disconnect from any VPNs.

Ad Issues:
After attempting the above troubleshooting:
- On iOS 14+: You can disable Personalized Ads by tapping into Settings > Privacy > Apple Advertising > turn OFF Personalized Ads
- On iOS under 14: You can opt out of interest-based ads by tapping into Settings > Privacy > Advertising > Reset Advertising Identifier
- Disable any active ad-blocking software.

If these steps aren't helping, don't hesitate to contact our support team!

Within the app: tap your Season > Settings cog > ‘Get Help’
Online: click the "Contact Us" button (top right)