Hi, how can we help you?

October 28th: I can't enter the game on iOS 16!

I'm stuck on the tutorial!

My screen zoomed in!

General Troubleshooting

Crashing or Lagging Issues

Loading Issues

What are Marketing Boosts?

What are Special Deliveries?

My ads aren't working!

What are Events?

What can I do with tokens?

What's the deal with Gems, and where can I get more?

What types of currency are in the game?

How do I review my order history?

Can I get a refund?

Who are Managers?

How to I change my sound settings?

What does Device Account Delete do?

Can I save my progress?

Can I hard reset my game?

What is my Account ID?