How can I hard reset my game?
Account & Syncing
Request to delete user data
Privacy and Data
Request to delete account and associated data
General Troubleshooting
Troubleshooting
Contact Support
Contact Us
My ads aren't working!
Ads
My game keeps crashing!
I spy a spelling or translation error!
My 'Collect Resource' mission isn't tracking!
Event FAQ & Troubleshooting
Loading Issues
More
Ads are playing without a reward
Ad Boosts 101
How do I access Events?
Events Spec Ops Missions
Will my Event progress carry forward?
What's the deal with Gems (and where can I get more)?
What's the deal with Free Capsules?
What's the deal with all these Time Warps?
How do I review my order history?
I made a purchase, but didn't receive the items!
Can I get a refund?
What are industry costs?
What are missions?
What is the Buy Multiplier?
How do I save my progress?
How do I transfer my game to a new device?
Where can I view the Terms of Use?
Community Guidelines
Where can I view the Fan Content Policy?
Need more help?
