How can I hard reset my game?
Account & Syncing
Request to delete account and associated data
Contact Us
Request to delete user data
What are max Hero levels?
Gameplay & Settings
What is the Max Rank?
Help! I've lost my progress!
IMPORTANT NOTICE: Holiday Hours
My game keeps crashing!
My progress rolled back. What's going on?
I spy a spelling or translation error!
More
General Troubleshooting
Event FAQ & Troubleshooting
Loading Issues
Ad Boosts 101
My ads aren't working!
An ad redirected me to the Google Play or App Store.
How do I access Events?
Events Spec Ops Missions
Will my Event progress carry forward?
What's the deal with Gems (and where can I get more)?
What's the deal with Free Capsules?
What's the deal with all these Time Warps?
How do I review my order history?
I made a purchase, but didn't receive the items!
Can I get a refund?
What are industry costs?
What are missions?
What is the Buy Multiplier?
How do I save my progress?
How do I transfer my game to a new device?
In-Game Support
Need more help?
